20 September 2021
Online

Visitor FAQs

I have a question about…

General...

Why should I attend?

If you source or buy drinks within the on/off licensed trade or across retail, and are keen to improve your drinks offering and knowledge, you should attend Imbibe Live.

When?

Imbibe Live 2022 will be held on 04th and 5th June.

Opening times:
Monday 04th:  10am - 5pm
Tuesday 05th:  9am - 4pm

Where?

Imbibe Live 2022 will be held in the National Hall at Olympia London. 

How do I exhibit?

For enquiries about exhibiting at Imbibe Live, please contact sales@imbibe.com or 020 8910 7139.

How do I attend Imbibe Live Online?

Anyone to registered to attend Imbibe Live 2021 would have received an email with login details to our online event. You did not need to attend the live event to attend online. Imbibe Live Online has been designed to allow you additional opportunities to meet with exhibitors that you might not have got round to seeing at the event. All meetings will take place on Monday 20th September but you can pre-arrange meetings any time. You will also be able to view a selection of recorded masterclasses up to 2 weeks after the event. 

Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary. 

Where can I see a full list of exhibitors attending your event?

Please click here to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format.

Where can I see a full list of visitors attending your event?

In line with GDPR, we do not provide a list of attendees to the event to exhibitors or any third parties.  

How do I find my way around the event?

At the venue, floorplan signage will be available to guide you within the hall. 

Will there be cloakroom services for me to use?

Yes, there will be and we request that any bag larger than a handbag is put into the cloakroom. Coats and jackets will cost £1 per item and for bags it is £2 each. Security will be running a bag search at the entrance.  

What COVID-19 guidance is in place for the event?

Please see our dedicated webpage here for all information on COVID-19.

Registration...

How do I register for a ticket?

REGISTRATION IS NOW CLOSED. This year registration is closing before the event and you will not be able to turn up without a badge on the day. If you have any difficulties with registration please contact our registration team who will be happy to help.

Why can I only attend on one day?

Due to venue capacity you will only be able to attend on either Monday or Tuesday this year and will need to select your preferred day on the registration form. This is to allow as many people as possible the opportunity to attend across the two days. 

How much does it cost to attend the event?

Imbibe Live 2021 was free for visitors to attend.

Do I need to print my badge at home?

You will receive your PDF and e-badge by email when you register for the event. In order to get your badge, you must print your PDF badge at home (but please note we are not providing lanyards or badge holders this year) or bring a digital version on your phone. Simply save to your phone’s wallet. There will not be badge printing facilities onsite. Failure to bring your badge to the event will result in a delay in your admission.

Do I have to arrive during my arrival timeslot?

We are asking you to select a preferred arrival time on the day you’d like to attend to manage safe queuing at the venue. We have asked you to select an arrival time in the morning as we want to ensure you get the most amount of time possible on the day you are attending. If you’d like to turn up in the afternoon, that is absolutely fine but please be aware you may need to queue or wait for visitors to leave.

How do I amend the timeslot or details shown on my badge?

In your visitor confirmation badge email there is a link to amend your timeslot. You can use this to amend your details. If you need to change any of the details as they appear on your badge please contact our registration team who will be able to make the necessary amendments for you. You must then bring your updated PDF or digital badge to the event.

I can no longer attend, how do I cancel my place?

As we are restricted by capacity this year, if you can no longer attend, we’d really appreciate it if you could let us know. On your badge confirmation email there is a button to click to do this. If not, please let our registration team know.

I have not received my badge, please can you resend?

Our emails can sometimes find their way to your spam/junk folders so please do check there in the first instance. If your confirmation email is not there please contact our registration team who will be able to re-send to the email address you registered with, alternatively, if you login to your registration, you can download your badge there.

I need to register more people, how can I do this?

Each registration requires a unique email address, and therefore you will need to complete the registration process for each person that wishes to receive a badge. You may find it easiest to share the registration link with those who wish to attend the event so they are able to enter their own details and receive their confirmation.

I cannot login to the registration system, what should I do?

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

I need help with using the registration system, who can help me with this?

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

My registration is currently pending, when will I know if I can attend?

All registrations will be verified by Friday 10th September. We recommend registering as soon as possible to find out before this date. 

Why have I not been given a badge?

Thank you for registering to attend Imbibe Live 2021. We are very sorry but due to venue capacity this year, we are unable to offer everyone who registers to attend a ticket. As Imbibe Live is a trade-only event, all applications to attend are verified. Imbibe Live is for anyone over 18 who sources and buys for the on and off trade.

Despite not being able to attend the live event this year, you will have the opportunity to meet with our exhibitors and watch some of our masterclasses during Imbibe Live Online, taking place on Monday 20th September.

You will be able to pre-arrange meetings ahead of this date and you will be able to view masterclass sessions. 

I would like to register my child so they can attend the event, is that possible?

Unfortunately, we do not allow any children in the exhibition halls under the age of 18 including babies in arms.

What's On...

Where can I find out the details of what is happening at the event?

To see what is taking place at the in-person and virtual event, please visit our what’s on page.

Can I book to attend any of the masterclasses?

Unfortunately, we are not allowing pre-booking of sessions and all seats will be given on a first-come basis. Please arrive with plenty of time and be prepared to queue for a short period. 

Are tastings happening in the theatres?

Yes, our Cocktail Lounge and Tasting Room will allow sampling. We are cleaning each theatre in-between sessions. 

Can I view any of the other sessions after the event?

We are recording all sessions happening in the Industry Matters theatre and the Cocktail Lounge. These will be uploaded for you to view on the Imbibe Live Online platform for up to two weeks after the event. 

Travel...

Imbibe Live 2022 is taking place in the National Hall at Olympia London where there is an extensive redevelopment taking place. Please see our travel and venue webpage for further detail on this and how to get to the venue.

I need a letter of invitation for my visa application, what do I do?

Unfortunately we do not accommodate visa requests for attending Imbibe Live.

How do I get to the venue?

When accessing the venue, you will need to arrive at the National Hall entrance. There will be directional signage from all angles. See here for further information on how to get to the venue.

Is there parking available?

Due to current refurbishment at Olympia London parking is limited and public transport routes are advised. To find out about parking options, please visit www.olympia.co.uk.

PR & Media…

Who should I contact for press enquiries?

For all press enquiries please contact the team at Fleet Street Communications: ImbibeEvents@fsc.uk.com or 0203 985 6810.

Tickets for media are restricted to publishers, editors, journalists, broadcasters, and web bloggers associated with the industry. Please be prepared to share accreditation as part of the registration process.

Can't find what you're looking for?

Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.